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Program Ratings (Context: Part 4)
The purpose of the Divergence Indicator in Part 4 of Context is to provide a group with a quick assessment of how far the congregation rates programs from the “ideal” which would be 100% Very Positive. The programs listed first with “High” or “Moderate” divergence are those which tend to have the highest percentage of answers that are not “Very Positive.”
The system weights the answers increasingly as the answers move farther from “Very Positive.” In other words, “Very Negative” is weighted the most while “Somewhat Positive” is weighted the least.
It is important to note that “High Divergence” does not mean the congregation overall is negative about a particular program. It simply means that the program is farther from the ideal than other programs (i.e., those with Low Divergence or Convergence). Some groups may find this to be a cause for concern and further exploration while others may take satisfaction that the program is still rate overall positive and no further action is warranted. Either response can be equally valid depending upon the circumstances.
In summary, Part 4 allows you to quickly identify the “hot spots” in the large amount of program rating data. For those that wish, they can easily supplement Part 4 information with their own analysis of the raw results presented in the Reference section of the Context Report.
Formula for the Divergence
Indicator in Program Ratings
1. Multiply the:
Very Negative Percentage times 15,
Somewhat Negative times 10,
Neutral times 6,
Somewhat Positive times 3,
Very Positive times -1 (that's negative 1)
 
2. Add the resulting figures together and divide the total by .5 (that's "point five")
3. If the result is more than 10, round it down to 10. If the result is less than 0, round it to zero.
4. Subtract the answer in Step 3 from 10. The rounded result is the Score shown in the Reference section.
 
Example
Step 1:
The Very Negative is 10%. Multiply .1 x 15 or 1.5
Somewhat Negative is 10% would be .1 x 10 or 1
Neutral is 20% would be .2 x 6 or 1.2
Somewhat Positive is 40% would be .4 x 3 = 1.2
Very Positive is 20% would be .2 x -1 = -.2
 
Step 2: Add them up is 4.7. Now divide by .5, the answer is 9.4
Step 3: Answer is between 0 and 10, so no rounding required.
Step 4: Subtract 9.4 from 10, the resulting score would be .6. Round .6 to 1. The resulting score would be a 1.